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How to Engage Reluctant Families from the First Visit
A Training Conference Call
A digital recording of a live training on engaging families, hosted by Priscilla Martens, NFPN Executive Director, and presented by Cindy Riddell and Annas Lefort. Cindy and Annas work for the largest family preservation services provider in Kansas (DCCCA) and have a wealth of knowledge on how to effectively engage families right from the start.
Topics covered on the conference call include:
- Why Is Engagement Important?
- Engaging the Reluctant Client
- Resistance vs. Reluctance
- Signs of Reluctance
- Emotional Incentives to Reluctance
- Recognizing Reluctant Styles
- Principles for Working with Reluctant Clients
- ... and much more.
Total play time is 1 hour and 27 minutes and includes training plus Q&A. The complete training outline is provided below:
Download the Engaging Families Training Notes (PDF, 87.34 Kb)
The recording is in MP3 format, which may be played from your computer, MP3 player, smart phone, or other digital media devices.
After you click "Add to Cart" and complete the check-out process, you will be e-mailed a link with instructions on how to download the MP3 file.